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FAQ

Frequently Asked Questions

Do you have “this specific product” in stock?
If you can add it to your cart then we have it in stock. On the very rare occasion that we sell an out of stock item to a customer, we will contact you immediately to resolved the issue.

How do I know what sizes you have in stock?
By looking up the item in any of sk8clothing.com’s easy to browse categories (sweaters,T-shirts, Shoes, etc) and then selecting the size you want on the item’s description page. Only the sizes listed in the size drop-down menu are items currently in stock.

Are your shoe sizes listed in American sizes?
Yes, our shoes are listed in American sizes. Please use the below chart for international shoe size conversion. If you have any questions or concerns please feel free to call us at 1-866-287-1555 (7 days a week 8:00 am-7:00 PM Newfoundland time) or email us.

Do you do special orders?
Never hurts to ask. Join our Facebook page and message us your request, we'll do our best to get it for you. Or you could always email your request to customerservice@sk8clothing.com

How do I know you received my order?
After placing an order with sk8clothing.com, you will receive an order conformation email. Also you can check the order history page in your account, if the order information is stated there then we have received your order.

Do you ship overseas?
Yes, we ship overseas. For detailed delivery times please email us at customerservice@sk8clothing.com

When will my package be shipped out?
Your order will ship within 24 hours of receipt. (weekends and holidays excluded).

How long will it take for my package to get here?
Express orders are guaranteed to be received by the number of days that are specified at the time of purchase (usually 1-3 business days). Expedited parcel can take up to but not limited to 2–10 business days, depending on how far away you are from our location, how rural of an area you live in, and any other number of circumstance. Canada Post disclaims that it is not held liable for Acts Of God resulting in extended shipping times. sk8clothing.com is not liable for the length of time a package takes to reach its destination.

Do I have to sign for my package?
You must sign for any package that falls under any one of these 2 specifics.
- All orders over $250.00
- All first time orders with different bill to and ship to addresses

What if I am not there to sign for my package?
sk8clothing.com cannot release the signature service from any of the following packages.
- All orders over $250.00
- All first time orders with different bill to and ship to addresses
However we can make arrangements for that package to be held at your nearest Canada post location.

It says my package came but I don’t have it, what do I do?
First don’t panic. Second do not call Canada Post, this only complicates the problem and makes it harder for us to decipher the situation and come to a resolution. The solution to the problem is to call sk8clothing.com at 1-866-287-1555 and have us handle the situation.

How do I go about returning or exchanging my order?
In the rare case you would like to exchange or return your order please call or E-mail us with the details of your return. We will issue you a return authorization (r/a) number. Put the r/a number on the outside of the package you return to us, then send item(s) to:

SK8 Clothing
Attn: Return and Exchange
PO Box 29022 Torbay RD
St. John’s NL, A1A 5B5
Canada
(Return Auth#)

I just tracked my return/exchange and it says that you have received it but I haven’t received a call like I requested, what’s the deal?
It usually takes a day or two after your package arrives for us to process your return or exchange. We appreciate your patience and we will process your return or exchange as soon as possible.

Does it cost me anything to exchange/return my order?
It will only cost you the price to ship the package to sk8clothing.com.

Do you have any store locations where I live?
SK8 Clothing is an online shop. The reason we do not have a brick and mortar is to keep our overhead expenses low so we can offer you the best price possible.